The garment
journey

Every item we sell goes on the same journey: arrive, log, grade, freshen, photograph, list, store, then sell and send. This is the short version of our full procedures, so you can follow it on day one.

Five golden rules

  1. Never guess. Not sure about a brand, size, flaw or where something goes? Stop and ask staff.
  2. Know where every item is. Keep items with their batch. Never leave one somewhere unlabelled.
  3. Be honest about flaws. Every stain, hole or bit of wear gets written down and photographed. A buyer should never be surprised.
  4. Staff make the final calls. Only staff set prices, publish listings, decide if something is genuine and talk to customers.
  5. Stay safe. Under-18s never use steamers, irons, sewing machines or washing machines. Nobody opens unchecked bags, lifts heavy loads or uses blades or ladders.

Step by step

Step 1

Arrive

Do
Hang the new batch together on the empty intake rail. Count the items.
Done when
The whole batch is on one rail and you know the count.
Stop if
Anything is wet, smelly, mouldy, sharp or looks unsafe.
Step 2

Log it

Do
Write a quick title for each item: brand, item, colour, size. Example: Nike trainers white UK8. Staff or trained uni students put it into Airtable, which gives each item its own SKU code.
Done when
Every item has one record. Items counted = records made.
Stop if
A brand or size label is missing or unreadable.
Step 3

Check and grade

Do
In good light, check the front, back, inside, seams, cuffs and labels. Write down every flaw, like 5 mm hole, right cuff. Give a grade: A+, A, B, C or Repair.
Done when
Grade chosen and every flaw written down.
Stop if
You are between two grades (pick the lower and ask), or a branded item looks or feels fake.
Step 4

Freshen up

Do
Lint-roll, button and zip up, smooth by hand. Repair items go to the repair rail for staff.
Done when
It looks clean and ready for a buyer.
Stop if
It needs washing, steaming, stain removal or a repair.
Gate 1No photos until the item is logged, graded and looks presentable.
Step 5

Photograph

Do
Lay it flat, straight and centred. Shoot the front, back, labels, details, measurements with the tape in shot, and every flaw.
Done when
Sharp, bright, true-colour photos of everything a buyer would ask about.
Stop if
Photos are blurry or dark, or you missed a flaw. Retake.
Step 6

Make the listing

Do
Build the listing in Crosslist from the Airtable record and photos, then save it. Do not publish. Under-18s fill in a paper listing card instead.
Done when
Saved with the right photos, title, flaws and SKU.
Stop if
The item, photos and record don't all match.
Gate 2Nothing goes in the stockroom until its listing is saved in Crosslist.
Step 7

Store it

Do
Put a size cube on the hanger and hang it on its category rail, smallest to largest.
Done when
It is on the right rail, in size order.
Stop if
You can't find its category or size. Use the long black sorting rail and tell staff.
Step 8

Sell and send

Do
When it sells, staff find it and check it matches its photos. Fold it neatly, pack it, print the label.
Done when
The parcel matches the order and the label scans.
Stop if
The item looks different from its photos. Do not pack it.

Items that need real work go to the repair rail, then come back to step 3 to be regraded. Staff publish listings to Vinted, Depop or eBay after checking them. A journey is complete once the item has shipped and the records are right.

Grading cheat sheet

Grade the item in front of you, not the brand or the price you hope for. Between two grades? Choose the lower one and ask.

A+
Brand new, never wornBNWT or BNWOT. Example: hoodie with tags still on.
A
Worn, but looks almost newUsed: Excellent. Example: a tiny bit of bobbling, nothing else.
B
Clearly worn, a small flawUsed: Good. Example: a small mark or a light crease you can see.
C
Heavily worn or damaged, still wearableUsed: Fair or Damaged. Example: obvious stains, fading or a missing button.
REPAIR
Needs more than a quick touch-upKeep the real condition. Big stain, rip or smell: goes to the repair rail and is never listed until regraded.

Who can do what

    Always staff only: opening bags, final grades on borderline items, authenticity checks, washing and repairs, prices, publishing, labels, customer messages and dispatch.

    Stop and ask

    Put the item down, leave it where it is, and tell staff if:

    • it is wet, mouldy, smelly, stained with something unknown, or has pests or sharp bits
    • a branded item looks or feels fake (never say "fake" out loud or online)
    • you can't read the brand, size or material label
    • the item doesn't match its photos or record
    • you can't find an item, or find one in the wrong place (never swap in a similar one)
    • you are between two grades, or think something needs washing or repair
    • anything feels unsafe, or you are unsure what to do next

    Words we use

    SKU
    The item's unique code, made by Airtable. Never type over it.
    Airtable
    Our stock database: one record per item.
    Crosslist
    Where we build listings, then post them to Vinted, Depop and eBay.
    Saved vs published
    Saved is a draft only staff see. Published is live for buyers.
    BNWT / BNWOT
    Brand new with tags / brand new without tags.
    Size cube
    The size marker on the hanger that keeps rails in size order.
    Sorting rail
    The long black rail: a temporary spot for stored items waiting for their category rail.
    Photographed, not listed
    The rail by the stockroom door for items with photos but no saved listing. Don't move these.